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Shipping & Returns

Prices

The item prices on the website do not include shipping and handling. Customers in California are subject to 8.00% sales tax on certain items. The shipping and handling charges will be computed when you start the checkout process as they are based on your zip code.

Shipping

Orders are typically processed within 1 to 2 business days (Mon-Fri). In November, December and the month before Easter, orders may take longer to process. Heavy or incomplete orders may take longer to process. If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you. Shipping charges are based on shipping weight, shipping distance and delivery time. Next Day, Second Day and Ground options are usually available within the USA. Deliveries are not made on Saturday or Sunday, so a Three Day Select order sent on Wednesday would typically arrive on the following Monday. The transit time for Ground shipping depends on your zip code. Orders to the East Coast should arrive within 4 to 5 business days, Texas or Washington State 3 business days and Northern California 2 business days. Business days are Monday through Friday.

Restrictions

We are able to ship to anywhere in the world that UPS delivers. We cannot send frozen products or alcohol outside of the USA. Many states within the US have strict policies that prevent their residents from buying alcohol in other states. Alcohol can only be ordered by persons at least 21 years of age and that person must be on hand to receive the package. Theshipping calculator only allows for orders up to 150lbs. If your order is larger than that, please split into two orders or phone in the order to the store.

Frozen Products

Frozen products need to arrive within 24 hours to avoid getting spoiled. The Next Day shipping option should be chosen. Unfortunately, this option is fairly expensive and we would recommend ordering at least 5 pounds to make it cost effective. Orders shipped Ground to zip codes starting with 92 and 93 should arrive next day.

Handling Fee

There is a minimum handling fee of $2.00 per order.

Satisfaction Guarantee

At The British Food Shop we continually strive to provide you with quality products and excellent service. If for any reason you are not completely satisfied with your shopping experience with us, please let us know.